DWP owes L.A. customers $67.5 million because of rampant overbilling

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The Los Angeles Department of Water and Power owes its customers at least $67.5 million in refunds and credits after the utility overbilled them, an independent monitor has concluded.

The latest estimate represents a significant increase from the proposed $44-million class-action settlement announced in August 2015.

The DWP has been plagued by a faulty computer billing system launched in 2013 that overcharged tens of thousands of customers while failing to bill others at all.

Officials said this week that after a year of working with the independent monitor and revising the settlement agreement, customers can expect to get refunds as early next summer.

Under the terms of the settlement, DWP will refund customers 100% of the amount they are owed, officials said. Customers can also file claims for reimbursement if they disagree with the refund amount.


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